Refund policy

1. The pilot

The pilot is one patent: one product search and one Hit Chart, purchased once per account. It carries the same 30-day money-back guarantee. If the results were not useful to you, ask and we refund the pilot in full.

2. Product search credits

What they are

Product search credits are purchased in advance, in packs quoted on request, and used to run searches. One credit is one search. Credits do not expire and can be used at any time after purchase.

Refund eligibility

• Packs purchased but not used: eligible for a full refund within 30 days of purchase if no credits from that pack have been used. Contact us with your order reference.
• Partially used packs: eligible for a pro-rata refund of unused credits within 30 days of purchase.
• A search that failed: if a search fails to return results because of a technical error on our side (not a genuine "no hits found" result), the credit is refunded or the search is re-run at no charge.
• Not satisfied, for any reason: under our money-back guarantee you can request a full refund within 30 days of purchase, whether or not you have run searches. Results are preliminary research and vary by patent and market, so if ClaimHit is not useful to you, you do not pay. We reserve the right to decline requests showing evident abuse, for example bulk usage plainly intended to extract results without paying.

3. Hit Chart credits

The same 30-day money-back guarantee applies to Hit Chart credits. If you are not satisfied, we refund them, used or unused. Every Hit Chart is also backed by our quality guarantee: not satisfied with a chart, we regenerate it or credit you back.

If a Hit Chart fails because of a technical error (an error message, no chart produced), the credit is automatically returned to your account. If this does not happen within 24 hours, contact us.

4. We run it for you and expert review

Work we run on your behalf, and expert review, are professional services engagements:

• Before work begins: if you cancel within 24 hours of submission and before our team has confirmed and begun work, no charge applies.
• After confirmation but before delivery: if our team has confirmed your order and begun work, a cancellation fee of 50% of the agreed price applies to cover work completed.
• After delivery: reports are not eligible for refund after delivery, as the work has been completed and delivered.
• Quality disputes: if you believe the delivered analysis does not meet the standard described, contact us within 14 days of delivery. We will review the concern and, at our discretion, provide a revised analysis, partial credit, or partial refund.
• Expert review is invoiced by pro forma invoice on delivery; you are not charged upfront. If you decide not to proceed after receiving the pro forma invoice, contact us within 7 days and we will cancel the invoice.

5. Wire transfers

Credits purchased by wire transfer follow the same policy as card purchases. If a wire transfer is received in error or for an amount different from intended, contact us and we will resolve it within 5 business days.

6. Promotional and complimentary credits

Credits issued at no charge are not purchased and are therefore not subject to this refund policy.

7. How to request a refund

Write to us through the contact page with your account email address, the date of purchase, the amount paid and what was purchased, and the reason for your request. We respond within 3 business days. Approved refunds are processed within 5 to 10 business days to your original payment method.

8. Disputes

If you are not satisfied with our response to a refund request, you may contact your card issuer or payment provider to initiate a chargeback. We take chargebacks seriously and will provide full documentation to support legitimate refund disputes. Fraudulent chargebacks will be contested.

9. Contact

ClaimHit LLC
102 Casey Ct, Royersford, PA 19468, United States

Contact us